At Hug at Homes, customer satisfaction is a top priority. We stand by the quality of our plumbing services and are committed to resolving any issues promptly and fairly. Please review our refund policy below.
1. Service Satisfaction Guarantee
If you are not satisfied with the quality of our service, please contact us within 7 days of service completion. We will assess the situation and work with you to find a resolution, which may include:
- Correcting the issue at no additional charge
- Partial refund based on the nature of the issue
- Full refund (in rare cases where service was not performed as agreed)
2. Non-Refundable Charges
Please note that the following items are non-refundable:
- Diagnostic or service call fees once a technician has been dispatched
- Parts or materials that have already been installed
- Work that has been approved and completed to agreed specifications
3. Cancellations and Rescheduling
Appointments canceled at least 24 hours in advance will receive a full refund of any pre-paid amounts. Same-day cancellations may be subject to a cancellation fee to cover scheduling and administrative costs.
If you have any questions regarding our refund policy, please contact us at:
Email: [your-email]
Phone: [your-phone-number]
Address: [your-business-address]
